Case Studies

Sydney Easts Cuts 18% Off FM Spend

Eastern Suburbs Leagues Club is one of the largest clubs of its type in Australia, and is home to the Sydney Roosters.

Club CEO, Rob Riddle, signed up FM Solutions in a period of rising costs and reduced revenue from increased competition and the government's restrictions on gaming activity.

FM Solutions implemented a program of immediate improvements, long-term sustainable savings, improved facilities, and a better allocation of resources. The scope has been broad, and has included cleaning, preventative maintenance, repairs, new maintenance policies, a new computer-aided management system and management of contractors.

The work gained for the Bondi Junction club a reduction in FM expenditure of 18.19%. But what's more, the club is now free to focus on front-of-house issues and leave the back-of-house operations under the management of FM Solutions.

"It was important to us to partner with a professional company that could help us maintain or improve our bottom line profit. And we've gained just that. FM Solutions have been professional, broad in their scope and impact, and definitely have their finger on the pulse of what happens in our facility. They have excellent management systems and our level of comfort in them is solid. The savings they've helped us make are a strong factor in our appreciation but so is the fact that we are free now to concentrate on revenue-generating activity. We have no hesitation in commending FM Solutions to clubs and other facilities that want better value for their FM dollar."

Rob Riddle - CEO

Harbord Diggers Club Saves Over $600,000

Harbord Diggers Club is a respected community club in Sydney's Northern Beaches. It serves the local community, gives extensively to charity and has a membership of more than 26,000, making it one of the largest facilities of its kind in this area.

The mission of FM Solutions was to improve both the service standard of the club's facilities, and the cost-effectiveness of these services.

Service standards have been maintained or improved across the scope of our work, and a new upgrade of our computer maintenance management system is about to replace our first system for them. In the first two and a half years, the cost savings to Harbord Diggers from the facility management program we've been operating for them have added up to a little over $620,000. The percentage savings this represents is around 16%, surpassing our guarantee to them.

"The savings we've made from the major facility services are significant. They allow us to reinvest in improving and replacing older assets, refurbishing parts of the facility and even making completely new improvements. In addition, we value the accountability and single point of contact for handling the inevitable dramas that will always occur in a facility of this size."

Greg Wilcocks - General Manager

Bankstown RSL Pockets $430,000 In 2 Years

Bankstown R&SL is a respected services club in Sydney's West. Scott Dickson, CEO of the club, wanted to increase the services provided to the club's market and felt that a way to achieve this was to free resources tied up in managing back-of-house issues.

At the same time, he sought cost-savings without affecting the standard of facility services, and saw these savings as a critical contributor to his front-of-house agenda.

In the first two years of working with FM Solutions, the savings have added up to more than $430,000, exceeding the savings we predicted. Now entering the third year of operation, it's estimated that for the club to achieve the same net gains from their front-of-house that they're achieving from back-of-house, they would need to increase revenue by about $3.4 million.

Previous to operating Bankstown R&SL, Mr Dickson managed Southport RSL in Queensland, and retained FM Solutions there, too. We helped Mr Dickson reduce facility service costs for Southport by 13% in the first year alone.

"I have absolutely no hesitation in recommending FM Solutions to any club wanting greater returns from their facility, a new source of funds for reinvestment, and greater long-term viability of the facilities themselves. They have come to form a critical component in both my front-of-house and back-of-house agendas"

Scott Dickson - CEO