Service Manager - Computer Aided Facility Management Program (CAFM)
Service Manager is our Computer Aided Facility Management (CAFM) system which allows us to manage the maintenance service we provide to our clients. It is an integrated system which allows us to:
- Manage not only the maintenance but also the financial aspects of our business.
- Save time and money by effectively managing our clients’ assets and the maintenance service we provide.
- Manage our relationship with our clients through regular reporting
Benefits:
The benefits gained through the deployment of Service Manager in our business are outlined below:
Maintenance Processes:
Service Manager is set up in line with our maintenance processes and most sub-processes whether it is Planned, or Unplanned maintenance, Additional work or Project work.
Workorder Types:
Having mapped out our maintenance processes, Service Manager was set up to allow us to create and report on the various workorder types as highlighted through the maintenance processes. As a result we can schedule not only repairs and replacements but all other work such as Planned Preventive Maintenance, Statutory Maintenance, Operational health & safety related work, training, Incident management, project work, ‘out of scope’ work etc… These workorder types also cover all work types with the Reliability Centred Maintenance Methodology. Below is a list of all our workorder types.
Work Order Details:
Every job done for the client is recorded in Service Manager. Against every workorder we record details of all activities undertaken :
- Unique Workorder Number
- Workorder Status
- Workorder Priority
- Workorder Completion Date and Time
- The description of and type of work being undertaken (what and when)
- Who is assigned to do the work
- What Equipment the work is being done on
- Details of the work being undertaken (what needs to be done – task details)
- Details of what was done to complete the work (parts used, repair details, findings)
- Labour details (who did the work, how long they took)
See below a diagram illustrating the details captured against every workorder in Service Manager.
Reporting:
Weekly Reporting:
The data we capture identifies improvement opportunities through custom built, detailed Weekly and Monthly Reports. The weekly reports provide our clients detailed information on:
- Number of Workorders by Workorder Type for previous month
- Workorder Hours by Workorder Type for previous month
- Workorder status against workorders for previous month.
- Workorder priorities for previous month
- Workorders completed in previous week
- Workorders outstanding up until the end of previous week
- Workorders due over the next two weeks
Monthly Reporting:
The Monthly Reports are made up of a suite of Key Performance Indicators (KPI’s) which include the following:
- %age of Planned Maintenance against Unplanned Maintenance
- Number of workorders by workorder type per month and cumulative total
- Workorder Hours by Workorder type per month and cumulative total
- %age of open to closed workorders
- Outstanding workorders
- Outstanding workorders over 30 days old
- Safety stats…
In summary the combination of our Maintenance Processes, Maintenance Expertise and Service Manager allows FM Solutions to provide our clients with:
- Superior Management Service
- Better Control
- Readily available, detailed and comprehensive information and
- A more superior Service than our competitors
Over the last few years we have built up our usage of Service Manager more and more, making increasing use of the functionality the application provides. We could see that Service Manager was a tool which would allow us to achieve our goal of having a much more holistic view of our overall maintenance process and goals in the Clubbing Industry. Our close relationship with the Software developers has allowed us to develop Service Manager into a user friendly maintenance tool with improved functionality, enhanced functions and better reporting.
|
